Satisfaction No Longer Guaranteed

Satisfaction Garaunteed

Almost 10 years ago at Acme in Lincroft (NJ), I was asked to take down this sign and throw it in the dumpster. The policy was no longer in effect. Corporate guns had apparently decided that customer satisfaction wasn’t guaranteed anymore.

The symbolism of it wasn’t lost on me, and I kept it in the trunk of my car for all these years, reminding myself never to be such a douche if I ever started my own business.

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